Skip to content

FAQ

Everything you need to know before you travel.

If you cannot find your answer, write to us: we reply on WhatsApp.

Ask on WhatsApp

Bookings and payments

You can book on the website (choose the hotel or package and send the request), on WhatsApp, by phone or at one of our offices. Our team helps you throughout the process.

We accept credit and debit cards (Visa, MasterCard, American Express), bank transfers and PayPal.

Yes. You can pay your package in installments directly with us, starting from your quote. Ferry or plane tickets are issued once the package is fully paid, subject to availability.

Yes, we offer financing through banks and payment platforms, with the option to pay in monthly installments.

Cancellation policies depend on each provider (airlines, hotels, tours). Generally, cancellations made more than 30 days in advance may receive a partial or full refund. Please check the terms of each booking.

It depends on the provider’s policies. In many cases it is possible for an additional fee. Contact us as soon as possible and we will help you with the change.

Yes, we regularly have deals on packages, flights and hotels. Follow us on social media or message us on WhatsApp to learn about current promotions.

Travel in Honduras

Packages to all-inclusive hotels in Roatán, Tela, La Ceiba and Utila, by ferry or plane depending on the destination.

Galaxy Wave: La Ceiba → Roatán 9:30 am and 4:30 pm; Roatán → La Ceiba 7:00 am and 2:00 pm.

Schedules may vary depending on season or demand.

About 75 minutes each way.

L 185 per vehicle per day, paid on the day you leave the parking lot.

The port tax is paid only on the way out, at the ferry dock: L 35 per person (adult, child or infant).

The airport tax is L 55 per person at each airport and only applies to passengers flying with Aerolínea Sosa; other airlines already include it. Restrictions apply.

At most Roatán hotels, child rates apply from 5 to 10 years when traveling by ferry and from 2 to 8 years by plane. Each package shows its ages on the hotel page.

Flights

Fill in the Flights form with your route, dates, passengers and baggage. We will send you the best options by WhatsApp or email during office hours.

It depends on the airline and the fare. When we quote, we tell you what each option includes: personal item only, carry-on or checked bag.

Yes, with financing through banks and payment platforms. Ask us about the available options.

Documents and requirements

They depend on the destination and your nationality.

Hondurans: adults over 18 travel with their ID (DNI) or a valid passport; minors with their birth certificate or a valid passport, accompanied by one of their parents.

Foreigners: only with a valid passport, adults and children.

Yes, we offer insurance covering everything from medical emergencies to last-minute cancellations. We recommend traveling insured.

Other questions

Yes. Our agents help you plan your trip with activities, excursions and places of interest based on your preferences and budget.

Contact us by WhatsApp or phone: our support is available 24/7 to help you with any emergency or issue.

We have offices in San Pedro Sula and Tegucigalpa. You can find addresses and phone numbers on the Contact page.